Terms and Conditions

General Terms and Conditions (2025)

ECO-RESORT BORGO POGGIO DEI FIORI

These General Rental Conditions apply to reservations and agreements relating to the apartments in Borgo Poggio dei FIori located at Località Poggiolo, 15, 12070 Castelletto Uzzone CN (Cuneo, Piemonte, Italy)

In these General Rental Conditions, the term ‘tenant’ means: the person who enters into an agreement with the Lessor regarding the rental of an apartment or the entire Borgo.

These General Rental Conditions apply regardless of your (prior) reference to any of your own conditions or to other general conditions. We reject all General Conditions to which you refer or which are used by you.

Agreements deviating from these General Rental Conditions are only valid if agreed in writing.

RESERVATION

We only process reservations from persons who are 18 years of age or older. Reservations by persons under that age are therefore not valid

Conditions:

1. RENTAL AND LEASE

  • The parties hereby conclude a rental and lease agreement concerning an apartment or holiday home, located in Castelletto uzzone, hereinafter referred to as “the rented property”
  • The agreement concerns the rental of an apartment or holiday home for recreational use, which is of short duration by its nature.
  • With inventory according to a specified list, which is attached to this contract
  • The rented property may not be occupied by more than 12 persons. The tenant is not permitted to (sub)let or allow others to use the rented property in whole or in part.
  • (Small) pets are permitted in the rented property for a small fee. (see house rules)
  • The rental price is announced on the website www.weekjepiemont.nl or www.weekinpiedmont.com and will be adjusted annually.
  • The rental price is the amount for the use of the apartment or holiday home, including use of the fixed inventory and including use of gas/water/electricity, bed linen (duvets, pillows, duvet covers and (fitted) sheets, bath linen and kitchen linen (tea towels), for a maximum of 12 people.
  • Not included in the rental price are the mandatory final cleaning, (small) pets and the tourist tax of the municipality.
  • Moving cupboards and beds or taking any part of the interior inventory outside - except of course crockery, glasses and cutlery for your meal outside - is expressly not permitted.
  • Giving parties etc. in the rented property is not permitted.

2. STAY IN THE GUEST HOUSE

  • On the day of arrival you can use the holiday home from 4 p.m. on the day of departure, the holiday home must be vacated by 10 a.m. at the latest. Different times only in consultation and based on availability.
  • The holiday home is non-smoking. Smoking is permitted outside on the terrace.
  • Outside, an open fire may only be made using a fire basket in the designated area.
  • (Small) pets are permitted indoors.
  • The use of gas, water and electricity is included, but we request that you use this sparingly.
  • Barbecuing with the BBQ provided is permitted.
  • Subletting or subletting is expressly prohibited.
  • The stay of more people in the holiday home than agreed upon in the reservation, or the maximum of 12 people applicable to the home, is expressly not permitted without our permission, unless otherwise agreed in writing.
  • The holiday home has a (wireless) internet connection that the tenant can use, the following applies: The tenant is responsible and liable for his/her own internet use and if fines are imposed (in connection with illegal downloading/uploading or streaming from the internet, these will be passed on to the tenant. The personal details of the tenant/offender will be made known at the request of the authorities/copyright holder(s). All costs incurred by the landlord in connection with such an infringement will be recovered from the tenant.

3. NAME / NAMES OF COMPANIONS

A list with names and addresses of the group will be handed over to the landlord upon arrival (for the purpose of the mandatory residence administration required by the municipality and the tourist tax to be paid).

4. FINANCES

The deposit (30% of the rental price) must be paid no later than 10 days after the final reservation. The remainder no later than the day of arrival.

A surcharge is charged per stay for the final cleaning depending on the apartment or the entire holiday home. The tourist tax is stated separately on the reservation and must be paid by the landlord to the municipality.

5. DEPOSIT

At this time, no deposit is requested.

6. CANCELLATION

If the tenant, for whatever reason, cannot return the rented property on the agreed date cannot, does not want or will not accept, he must immediately inform the landlord of this. A telephone notification of this must be confirmed in writing or by email.

  • In case of cancellation within 24 hours after your booking has been approved, you are entitled to a full refund of the booking amount and the deposit (if applicable). Have you emailed us but have not received a response? Don't worry, we will take the moment you sent your email to us as the cancellation date.
  • In case of cancellation up to the 30th day before the start of the stay, the cancellation costs amount to 10% of the travel sum.
  • In case of cancellation from the 30th to the 15th day before the start of the stay, the cancellation costs amount to 20% of the travel sum.
  • In case of cancellation from the 15th day to the first day of stay, the cancellation costs amount to 30% of the travel sum.
  • In case of cancellation on the first day of stay or later, the cancellation costs amount to 100% of the travel sum.

7. LANDLORD'S OBLIGATION

Landlord is obliged to make the rented property available to tenant in good condition on the agreed date and time.

8. TENANT'S OBLIGATIONS

Tenant is obliged to use the rented property properly and to leave the rented property in good condition, neat and tidy.

9. DAMAGE

Tenant is liable for damage to the rented property, including damage to or loss of (part of) the inventory, caused during the rental period, unless tenant can demonstrate that the damage cannot be attributed to him, his family members or guests. The amount paid out under any insurance policy will be deducted from the amount of damage.

10. REPAIR COSTS

The costs of normal maintenance and repair of defects are for the account of landlord. If defects occur, tenant must immediately notify landlord.

11. LANDLORD'S BREACH OF PERFORMANCE

If the landlord fails to fulfil his obligations, the tenant has the right to demand fulfilment and/or compensation. If the breach of contract gives sufficient reason to do so, the tenant has the right to terminate the agreement without judicial intervention. If the tenant wishes to exercise this right, he must immediately inform the landlord in writing and with reasons. In that case, the landlord will immediately refund the rent in full or in part, depending on the nature and duration of the breach of contract. The tenant retains the right to compensation.

It should be noted that the landlord cannot be held responsible for any disruption, change or prevention of the tenant's stay if this is the result of unforeseen or insurmountable events beyond his control (in particular: RIVM measures regarding Covid-19). The landlord cannot be held responsible for inconveniences caused by the work of third parties, such as the municipality, province, gardening companies, etc.

The landlord disclaims any responsibility for loss, theft or damage to luggage, personal belongings or vehicle, as well as for costs resulting from not reaching the holiday home on time as a result of the delay.

12. TENANT'S BREACH OF PERFORMANCE

If the tenant has not paid the rent on the due date or fails to meet other obligations under this agreement, the landlord has the right to demand compliance and/or compensation.

If the breach of performance gives sufficient reason to do so, the landlord has the right to terminate the agreement without judicial intervention. If the landlord wishes to exercise this right, he must immediately inform the tenant in writing and with reasons. The landlord retains the right to compensation.

13. CHANGES

We reserve the right to change our privacy policy at any time. The changes will enter into force at the announced effective date

14. APPLICABLE LAW

These General Terms and Conditions and/or agreement are governed by Dutch law.